Returns & Refunds

At KLAYN we stand behind every kit we send out. Because our products are shoe-care essentials, we handle returns in a way that is fair for a hygiene-sensitive product.

Damaged, defective or wrong items

If your order arrives damaged, defective, or is not what you ordered, we will make it right with a free replacement (or store credit where a replacement is not possible). Contact us within 24 hours of delivery with your order number and a clear photo or short unboxing video showing the issue. We will review and resolve within 5 working days.

Cash on delivery

You pay the courier when your order arrives, so you can check the package before accepting it. If the box looks damaged or tampered with, you can refuse delivery at the door and contact us.

What we cannot accept

For hygiene and safety reasons we cannot accept returns of foam that has been opened or used, or brushes and towels that have been used. We also cannot accept claims made more than 24 hours after delivery or without proof of the issue. This does not affect your rights where an item is genuinely faulty.

How to reach us

Contact us through our Contact page with your order number and we will take it from there.

Delivery across Egypt takes 3 to 5 working days. Free delivery on orders over LE 499.